FREQUENTLY ASKED QUESTIONS | Veranda at Norton Commons

Located in the heart of Norton Commons, Veranda offers spacious, open floor plans with high-end finishes and smart home technology. Enjoy gourmet kitchens with stainless steel appliances, granite countertops, wood plank flooring, and large balconies. Select townhomes feature custom closets and attached garages. Community perks include a resort-style pool, 24-hour fitness center, designer clubhouse with a coffee bar, and a pergola with patio seating and TVs. Residents also have access to a pet spa, dog park, playground, conference room, and two outdoor grills—all within walking distance of 70+ restaurants, shops, and businesses in this vibrant golf cart-friendly neighborhood.

Yes, Veranda at Norton Commons Apartments has a 24-hour fitness center.

Yes, Veranda at Norton Commons Apartments has a leash-free dog park as well as a pet spa to keep your furry friend looking and feeling their best!

Veranda at Norton Commons Apartments has a variety of floor plans in one-, two-, and three-bedroom apartment and townhome configurations.

No, Veranda at Norton Commons Apartments does not have electric vehicle charging stations.

Yes, Veranda at Norton Commons Apartments has private parking for residents including attached garages on select units.

Veranda at Norton Commons Apartments is located at 9506 Civic Way, Prospect, KY.

Norton Commons is a thoughtfully planned community in Louisville, KY, built around the principles of New Urbanism, which prioritize walkability, sustainability, and a strong sense of community. The neighborhood features a mix of housing styles, including single-family homes, townhomes, and apartments, all designed with a focus on timeless architecture and modern functionality. Norton Commons also includes vibrant town centers with locally owned shops, restaurants, and businesses, creating a lively and convenient atmosphere for residents. The community encourages an active lifestyle with its pedestrian-friendly layout, numerous parks, walking trails, and a range of recreational facilities. In addition to its amenities, Norton Commons hosts year-round events like farmers' markets, concerts, and festivals that bring neighbors together and foster a close-knit community. The neighborhood also features a variety of schools and educational options, making it a popular choice for families. Its blend of residential, commercial, and green spaces creates a self-contained, village-like atmosphere, offering a lifestyle that combines small-town charm with modern conveniences. Norton Commons has become one of Louisville's most desirable places to live, attracting those who value both connection and quality of life.

Veranda at Norton Commons is about 20 minutes from Louisville International Airport.

Yes, we conduct a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords.

Yes, we accept guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.

Security deposits are refundable contingent upon any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.

We do run special offers from time to time. Please check the homepage on our website, our Google posts, or contact our team to find out about any current specials.

Yes, we are a pet-friendly apartment community. We require all pets to be registered with our community, and certain pet fees may apply. Learn more about our pet-friendly apartments in Norton Commons and visit our pet policy page for additional information.

While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier). We generally welcome any pets you'd find at your local pet store to join you in your home. Any animals that aren't cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you ever feel like a neighbor's safety is at risk, please call 911.

You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.

Our lease agreement gives the community team the right to enter a resident's apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, management has the right to enter without advanced notice to prevent further damage to the apartment home or community.

Rent is due on the first of each month.

Visit our Residents' Portal to pay your rent & manage your account.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this. Please contact our team for more information.

No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.